Privacy policy

Privacy Policy

Controller

The party responsible for processing your personal data within the meaning of the General Data Protection Regulation (GDPR) is:

FEM Commerce Email: info@bennetclay.com

What personal data we collect

We process personal data that you provide to us yourself, for example when placing an order, creating an account, or contacting us. This includes, among other things: name, address, email address, payment data, and order history.

Purposes and legal bases of processing

We use your data exclusively for the following purposes:

  • Processing and shipping orders - legal basis: performance of a contract (Art. 6(1)(b) GDPR)
  • Processing payments - legal basis: performance of a contract (Art. 6(1)(b) GDPR)
  • Responding to inquiries and emails - legal basis: legitimate interest (Art. 6(1)(f) GDPR)
  • Fulfilling legal obligations, e.g. tax retention obligations - legal basis: legal obligation (Art. 6(1)(c) GDPR)
  • Marketing communications (e.g. newsletter) and non-essential cookies - legal basis: consent (Art. 6(1)(a) GDPR)

Sharing with third parties

We share your data with third parties only where this is necessary to provide our services, in particular with:

  • our shop provider (Shopify)
  • payment service providers (e.g. PayPal / Klarna)
  • shipping and logistics partners as well as suppliers who fulfill the order

We also share your data if we are legally obliged to do so.

Retention period

We store your data for as long as necessary to fulfill the contract, and afterwards for as long as we are legally required to do so - for example due to tax retention obligations (usually 7 to 10 years for accounting records). We delete other data as soon as it is no longer needed for its purpose.

Data security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

Cookies

Our website uses cookies. Technically necessary cookies are always set to ensure the basic functioning of the website.

For all other cookies (e.g. for statistics or marketing), we obtain your explicit consent in advance through a cookie banner. You can withdraw this consent at any time through the cookie settings on our website.

Your rights

You have the right to:

  • request information about your stored personal data
  • request correction of incorrect data
  • request deletion of your data
  • request restriction of processing
  • object to processing
  • receive your data in a structured, commonly used format (data portability)
  • withdraw any consent given at any time

You can send requests regarding this to us at info@bennetclay.com.

In addition, you have the right to lodge a complaint with a data protection supervisory authority, for example the authority responsible for us or the supervisory authority at your place of residence.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy. The current version is always available on our website.

Contact

If you have questions about data protection, you can reach us at:

Email: info@bennetclay.com