Shipping Policy

At Bennet & Clay we ship to customers across the United States. Below is everything you need to know about how your order reaches you.

1. General Shipping Information

We currently ship throughout the United States. Delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We'll let you know of any delay.

3. Shipping Rates

Free shipping on all orders.

The final price is always shown at checkout before you pay.

4. Estimated Delivery Times

Processing time: 2–3 business days
Transit time: 4–9 business days
Total delivery time: 6–12 business days

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather.

5. Where We Ship From

Orders are dispatched from our fulfilment partners outside the United States. Depending on the order, customs or import charges may apply on arrival. If they do, the carrier will let you know before delivery.

6. Tracking

You'll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

7. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Some items may be subject to restrictions under U.S. import regulations or carrier rules.

8. Failed Delivery or Returned Packages

If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We'll contact you to arrange a new shipment, which may incur additional shipping costs.

9. Lost or Damaged Packages

If your package is lost or damaged in transit, email us at info@bennetclay.com. We'll open an investigation with the carrier and find a solution as quickly as possible.

10. Multiple Items

Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.

11. Updates to This Policy

We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: 7 October 2026.

12. Contact Information

Store name: Bennet & Clay
Company name: FEM Commerce
Company address: Brilduiker 12, 2643 MJ Pijnacker, The Netherlands
Please note: the company address above is a correspondence address only. It is a private address and cannot receive returned goods. Never send a return parcel here.
Company nr. (KvK): 99015560
VAT number: NL005367579B93
Email: info@bennetclay.com

We aim to respond to your inquiries within 2 business days.