Return & Refund Policy

You can request a return within 30 days of receiving your order.

To qualify, the item must be returned in its original condition: unused, unworn, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required.

To request a return, email us at info@bennetclay.com with your order number. Once your request is approved, we will send you the return address and instructions. Please note that returns sent without prior approval cannot be accepted.

Questions about a return? Reach out anytime at info@bennetclay.com.

Return Address and Return Shipping Costs

All returns are shipped to our return centre. The return address is not the company address listed under "Contact Information" below. The correct return address and shipping instructions are provided to you by email once your return request has been approved.

Return shipping costs are the customer's responsibility for change-of-mind returns. The only exception is where the item you received was damaged, defective or not what you ordered. In that case, we cover the return shipping cost (see "Damaged, Defective or Incorrect Items" below).

Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can review the issue and resolve it for you, at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items clearly marked as final sale

Items bought on sale can be returned under the same conditions. Unsure whether your item qualifies? Get in touch and we'll be happy to help.

Exchanges

We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and, once the return is approved, place a new order.

Refunds

After your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need some additional time to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at info@bennetclay.com.